ビー・エム・ダブリュー株式会社 / BMW Japan Corp.
Customer Data Delegate, Manager, Marketing Services and Customer Care BMW Group (C3-JP-B-2)
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職務内容
Job description
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Objective of the Customer Data Delegate Role:
– At least one Customer Data Delegate shall be appointed as the contact person for the further development of the customer-centric organization in each sales or sales-supporting organizational unit in which customer data is being processed. The Customer Data Delegate ensures that the measures of the Customer Data Governance are implemented in his or her legal entity or division (henceforth area of responsibility).
– The Customer Data Delegate must be established in an operational function (e.g. if available C-Function, Sales B-Function, SF-Operations).
– The Customer Data Delegate advises and supports the Business Process Owners in their area of responsibility and works towards compliance with the requirements defined in the instruction "Handling of Customer Data". Requirements from the DPPO or Compliance Officer are addressed to the Customer Data Delegate with regards to the safe and legally compliant handling of customer data and implemented in close cooperation with the local IT function.
– The Customer Data Delegate serves as the central point of contact for customer data topics (Customer Data Governance), regarding information security, implementation of regulatory requirements, classification, processing and incident management.
– In addition, the Customer Data Delegate is committed to customer data management processes considering the following aspects: data integration and sharing, master and metadata management, data quality and transparency, data modelling and architecture.
– The Customer Data Governance Framework explained in the corporate instruction “Handling of Customer Data” serves as the basis for defining the Customer Data Delegate’s tasks.
Tasks of the Customer Data Delegate:
- Coordinates the implementation of legal/regulatory requirements as well as corporate rules and applicable industry standards regarding the safe handling of customer data.
- Supports local Business Process Owners in risk identification, mitigation and reporting and serves as a point of contact for risk-related issues affecting customer data in the area of responsibility.
- Supports the employees responsible for the implementation of risk mitigation measures in the area of responsibility.
- Supports the initiatives for the further development of the customer-centric organization and (if available) the Data Steward as well as advises on the appropriate handling of customer data.
- Works towards data standardization, consistent data models and lean IT architecture.
- Coordinates measures to improve data quality through data cleansing and measures data quality progress.
- Coordinates and defines awareness measures for his or her area of responsibility with support of the management.
- Maintains an overview of all service providers processing customer data on behalf of the BMW Group in the area of responsibility; advises Business Process Owners on the management of external service providers. Supports the creation and maintenance of compliance documents.
- Advises Business Process Owners on the Information Classification of customer data, in particular the underlying applications according to defined methodology and customer data classification model.
- Advises the Business Process Owners, the maintenance and operation managers with regards to the organizational and technical security requirements and ensures that transparency is created with regards to the established security measures (e.g. Customer Data Questionnaire, Conformity Statement).
- Supports the vulnerability management including penetration tests and patching measures for applications in business responsibility.
- Supports Business Process Owners in the business continuity management; supports the prevention of customer data incidents through the implementation of appropriate awareness measures.
- Acts as the contact person in his or her area of responsibility in case of customer data incidents.
- Acts as the contact person in his or her area of responsibility in case of data incidents at dealerships.
- Advises Business Process Owners on the development of information lifecycle management approaches, archiving and deletion concepts (general retention periods and deletion on request) and monitors their implementation status.
- Interacts with the DPPOs / compliance officers on a regular basis to work towards the implementation of data privacy / IT regulations in his or her area of responsibility.
- Engages the sharing of good practice in the Customer Data Delegate Network and supports Customer Data Audits
Responsibilities of the Customer Data Delegate:
- Responsibility for supporting initiatives that advance the customer-centric organization and ensure the appropriate handling of customer data.
- Responsibility for the implementation of the Customer Data Governance framework (see instruction "Handling of Customer Data").
- Responsibility to keep track of artifacts and risk mitigation measures for the applications within the area of responsibility.
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登録資格
Job qualification
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(Qualification)
- Bachelor or master’s degree.
– Having at least 3-5 years of functional and technical experience
concerning customer data processing.
- Understanding of Data flow in CRM and related Marketing systems.
- Understanding of customer data governance.
- Understanding of customer consent management.
- Experience on risk identification, risk mitigation, IT risk mitigation measures, IT security measures and Information Classification
- Business English and Japanese.
- Experience in Automotive industry is plus (not must).
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勤務地
Location
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東京本社/Tokyo HQ
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